Privacy Notice

Bloom Haven processes personal data in connection with its florist workshop services, including wedding bouquets, event decoration, consultations, quotes, bookings, delivery, and setup. This notice explains what we collect, how we use it, when we share it, and the choices available to users.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

Your Rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing in limited circumstances and ask about the source or use of your information.

Available rights depend on the nature of the request and any legal exceptions that apply.

How to Make a Request

To exercise a privacy right, send a clear request describing the information or action you are asking for. We may need additional details to verify your identity and locate the relevant records. If a request cannot be fully granted, we will explain the reason where appropriate.

Requests are reviewed before action is taken to confirm identity and protect against unauthorized disclosure.

Data Retention

Inquiry records are generally kept for the period needed to manage the request and related follow-up. Booking, payment, and service records are retained for a practical period after completion to support administration, dispute handling, and legal compliance. When data is no longer needed, it is deleted, anonymized, or archived in a limited form where required.

We keep information only for as long as needed for the stated purpose or to meet legal and accounting obligations.

Policy Updates

When this policy is updated, the revised version will apply from the date it is posted unless a different effective date is stated. If a change is material, we will take reasonable steps to draw attention to it through the website or other appropriate communication.

We may revise this notice to reflect changes in our practices, services, or legal obligations.

Privacy email

[email protected]

Telephone

+1 809-577-9008

Mailing address

San Francisco de Macorís, Duarte

Privacy contact

Use the contact details below for questions about this policy or the handling of personal data.

01 · Collection

Data We Collect

We may collect contact details, inquiry content, consultation preferences, event dates, service selections, order and payment records, delivery and setup details, and technical data such as device and browser information. Where relevant, we also process information you provide about wedding or event requirements, including design preferences and scheduling details.

The categories of data collected depend on how a person interacts with the website, consultations, and service requests.

02 · Sources

How We Collect Data

We collect data when you submit an inquiry, request a consultation, ask for a quote, confirm a booking, communicate with us, or arrange delivery and setup. We also receive limited information from payment processing, website analytics, and basic system logs generated by your browser or device.

Most information comes directly from users, while some technical data is created automatically during site use.

03 · Cookies

Types of Cookies

We may use cookies that are necessary for site functionality, cookies that remember basic preferences, and cookies that help us understand how the site is used. These tools are used to maintain performance, improve navigation, and support form and consultation features.

Cookie use is limited to operational, preference, and basic analytics functions.

04 · Controls

Cookie Controls

We use standard browser cookies and similar tools to support site operation and understand general usage. You may control cookies through your browser settings, including blocking or deleting them, but some features may not function as intended if certain cookies are disabled.

Cookie settings can usually be adjusted in the browser, and some cookies may be disabled without affecting basic access.

Processing category

How We Use Data

We use personal data to respond to inquiries, arrange consultations, prepare custom quotes, confirm deposits and dates, coordinate final details, manage delivery and setup, process payments, maintain records, improve website performance, and meet legal or accounting obligations. We may also use information to communicate about the status of a request or service arrangement.

Processing is limited to operational needs and the purposes described in this notice.

Third-party sharing

Service Providers and Partners

We may share personal data with payment processors, website hosting and technical support providers, communication tools, and other operational partners that help us run the website and deliver services. These parties are expected to use the information only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.

Service providers receive only the information needed to perform their assigned functions.

Disclosure framework

Legal Disclosures

We may disclose personal data when required to comply with law, lawful process, or a binding request from a public authority. We may also share information where necessary to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of Bloom Haven, our users, or others.

Legal disclosures are limited to what is necessary for compliance or protection of legitimate interests.